Have Questions?

1. What Products Does Armandtray Offer?

Armandtray offers sofa accessories and home furnishing products for customers seeking practical additions to their living spaces. Product descriptions, available options and prices are displayed on the relevant product pages.

2. Which Payment Methods Do You Accept?

We accept the following payment methods, subject to availability at checkout:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Supported electronic wallets

Payments are processed by Stripe, an independent payment service provider. Customers do not need a Stripe account to complete a payment. Additional verification may be requested by the relevant payment provider or card issuer.

The billing descriptor generally appears on your statement as Armandtray.

3. How Long Does Order Processing Take?

Orders are normally processed within 1–3 business days. Processing includes reviewing the order, preparing the items and arranging dispatch.

You will receive an email notification when your order has been dispatched.

4. How Long Does Delivery Take?

Estimated transit time is 5–11 business days after dispatch for deliveries to our European service areas.

We use delivery services such as DHL, FedEx and UPS Priority, depending on the destination and shipment arrangements. Actual delivery times may vary according to the destination and carrier operations.

5. Will I Receive Tracking Updates?

Yes. Tracking notifications are sent automatically to the email address provided at checkout when relevant tracking updates become available.

Notifications may cover key stages such as:

• Order dispatch
• Arrival at a carrier facility
• Local delivery progress

Please check your inbox and spam folder if you cannot find a tracking email.

6. What Happens If My Order Is Delayed?

If your order exceeds the stated transit period, please contact us at seller@armandtray.com with your order reference.

We will investigate the shipment with the relevant carrier and assess the circumstances. Depending on the findings and applicable legal requirements, we may arrange a replacement shipment or a full refund.

Your statutory rights concerning delayed or undelivered goods remain unaffected.

7. Can I Return an Item If I Change My Mind?

For eligible online purchases, consumers in the European Union generally have a 14-day right of withdrawal, starting from the day they receive the goods.

To exercise this right, email seller@armandtray.com within the withdrawal period and clearly state your decision to withdraw, together with your order reference.

Unless we agree to collect the goods, you must send them back within 14 days of notifying us of your withdrawal. Return costs may be payable by you where permitted by law and where you were properly informed of this responsibility.

Refunds will be handled in accordance with applicable consumer law, including the rules concerning reimbursement of standard delivery charges and the timing of refunds.

Certain statutory exceptions may apply to eligible goods.

8. What Should I Do If My Order Arrives Damaged or Defective?

Please email seller@armandtray.com with your order reference, a brief description of the issue and photographs showing the damage or defect.

We will review the information and explain the appropriate resolution. Where the issue can be verified from the photographs, we may arrange a refund or replacement without requiring the damaged item to be returned.

If further information is reasonably necessary, we will contact you. This process does not limit any statutory rights you may have in relation to defective or non-conforming goods.

9. How Are Refunds Issued?

Approved refunds are normally issued to the original payment method, unless another method is agreed and permitted by law.

The time required for the funds to appear in your account may depend on your payment provider or card issuer. Applicable statutory refund deadlines will be observed.

10. How Can I Contact Customer Service?

If you have questions about a product, order, payment, delivery or return, please contact us using the details below.

We aim to respond to customer enquiries within 24 hours.

Email: seller@armandtray.com
Telephone: [XXX]
Registered Company Name: [XXX]
Registered Address: [XXX]
Warehouse Address: [XXX]
Website: www.armandtray.com

You may email us at any time. If we are unavailable by telephone, please leave a message or send an email with your order reference and enquiry.