Returns Or Exchanges

1. Overview

Armandtray manages its own online retail operations and aims to provide customers with clear information regarding returns, refunds and order-related enquiries. This policy applies to purchases made through www.armandtray.com and is governed by applicable Bulgarian law and relevant European Union consumer protection legislation.

Nothing in this policy limits or excludes any mandatory consumer rights provided by applicable law.

2. Right of Withdrawal

Customers residing in the European Union generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason, in accordance with applicable consumer protection legislation.

To exercise this right, customers must notify Armandtray of their decision within the withdrawal period by emailing seller@armandtray.com. The notice should include the order number and a clear statement requesting withdrawal from the purchase.

After notifying Armandtray, customers must return the goods within 14 days, unless another arrangement is agreed. Goods should be handled only to the extent necessary to establish their nature, characteristics and functioning. Customers may be liable for diminished value resulting from handling beyond what is permitted by law.

Unless otherwise required by law or agreed by Armandtray, customers are responsible for the direct cost of returning goods where this responsibility has been properly communicated before purchase.

The right of withdrawal is subject only to the exceptions permitted by applicable law.

3. Return Address and Instructions

All authorised returns should be sent to the following address:

Return Address: XXX

Customers should contact seller@armandtray.com before dispatching a return to obtain the applicable return instructions. Please include the order number and ensure the parcel is appropriately packaged for transit.

Customers are advised to retain proof of postage until the return has been processed. This does not restrict any statutory rights relating to the return or refund.

4. Refunds for Withdrawn Orders

When a customer validly exercises the right of withdrawal, Armandtray will reimburse the payments received for the relevant order, including the cost of the least expensive standard delivery option offered, where required by law.

Refunds will be issued without undue delay and no later than 14 days after Armandtray receives the withdrawal notice. Armandtray may withhold reimbursement until the goods have been received or the customer has supplied evidence that the goods have been sent back, whichever occurs first, unless applicable law requires otherwise.

Refunds will generally be made using the original payment method unless the customer expressly agrees to another method. No additional refund fee will be charged.

5. Damaged, Defective or Incorrect Goods

If an order arrives damaged, defective or different from the item ordered, customers should contact seller@armandtray.com after receipt. Please provide the order number, a description of the issue and clear photographs showing the relevant condition of the goods or packaging.

Where the submitted evidence is sufficient to assess the issue, Armandtray may arrange a refund or replacement without requiring the damaged or incorrect item to be returned. If further assessment is reasonably necessary, return or collection arrangements will be communicated to the customer.

Customers are not required to bear return costs where applicable law places that responsibility on Armandtray. This procedure does not limit statutory rights relating to non-conforming goods, including applicable rights to repair, replacement, price reduction or termination of the contract and reimbursement.

6. Delivery Delays, Lost Orders and Refunds

Orders are normally processed within 1–3 business days. After dispatch, estimated transit time is 5–11 business days.

Armandtray works with delivery services including DHL, FedEx and UPS Priority. Tracking emails are sent automatically to the email address provided at checkout when available updates are recorded at key stages, including dispatch, arrival at a carrier facility and local delivery progress.

If an order exceeds the stated transit period, customers should contact seller@armandtray.com with their order number. Armandtray will review the tracking information and investigate the delay with the relevant carrier. Depending on the circumstances and the customer’s statutory rights, the resolution may include a replacement or a full refund.

Where delivery has not occurred within the legally applicable period, customers retain any rights to set an additional reasonable delivery period or terminate the contract and obtain reimbursement as provided by applicable law. These rights are not restricted by the estimated transit time stated above.

7. Payment Methods and Refund Processing

Armandtray accepts the following payment methods where displayed and available at checkout:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Supported electronic wallets

Approved refunds will generally be returned to the original payment method. The time required for the funds to appear may depend on the payment method and the relevant financial institution.

Customers do not need to create a separate payment-service account solely to make a purchase where the selected payment method does not require one.

8. Order Cancellations

Customers who wish to cancel an order before dispatch should contact seller@armandtray.com as soon as possible and provide their order number. Cancellation requests will be reviewed according to the order’s processing status and applicable law.

If an order has already been dispatched, the customer may exercise the applicable right of withdrawal after receipt, subject to the rules set out in this policy and any statutory exceptions.

9. Contact Information

For return, refund, cancellation or order-related enquiries, please contact:

Brand: Armandtray
Registered Company Name: [XXX]
Email: seller@armandtray.com
Telephone: [XXX]
Registered Address: [XXX]
Warehouse Address: [XXX]
Return Address: XXX

Please include your order number in all correspondence to help us review your request.

10. Applicable Law

This policy is interpreted in accordance with the applicable laws of Bulgaria and relevant European Union legislation. Where mandatory consumer protection provisions in the customer’s country of residence apply, those rights remain unaffected.