Shipping Information
1. Shipping Coverage
Armandtray operates www.armandtray.com and offers sofa and home furnishing accessories to customers across Europe.
We arrange deliveries through established carriers, including DHL, FedEx and UPS Priority services, depending on the destination and shipment arrangements.
2. Order Processing Time
Orders are normally processed within 1–3 business days after payment has been confirmed.
Processing includes order review, item preparation, packaging and dispatch arrangements. Business days exclude weekends and applicable public holidays.
Once your order has been dispatched, tracking information will be provided by email where available.
3. Estimated Delivery Time
The estimated transit time is 5–11 business days after dispatch.
Delivery times may vary depending on the destination, carrier operations, public holidays and circumstances affecting the delivery route. The estimated transit period is separate from the order processing period.
We will keep customers informed of relevant tracking updates as they become available.
4. Shipment Tracking Notifications
Tracking notifications are sent automatically to the email address provided at checkout when relevant carrier updates become available.
Notifications may include the following stages:
- Order dispatch
- Arrival at a carrier facility
- Progress towards local delivery
- Local delivery updates, where available
Customers should check their inbox and spam folder for tracking messages. If tracking information has not been received, please contact us with your order reference.
5. Delayed or Undelivered Orders
If your order has not arrived after the stated transit period, please contact us at seller@armandtray.com.
We will review the tracking information and investigate the shipment with the relevant carrier. Following the investigation, we will assess the appropriate resolution, which may include a replacement shipment or a full refund, depending on the circumstances and applicable legal requirements.
Where a delivery deadline is legally binding or a shipment remains undelivered, your statutory rights under applicable Bulgarian and European Union consumer law will apply.
The risk of loss or damage remains with us until you, or a third party designated by you other than the carrier, physically receive the goods, except where applicable law provides otherwise.
6. Delivery Information
Customers are responsible for providing a complete and accurate delivery address, email address and telephone number where requested.
Please contact us promptly if you identify an error in your delivery details. Changes may not be possible after an order has been dispatched.
If delivery cannot be completed because the information supplied is incorrect or incomplete, we will review the circumstances with the carrier and contact the customer to determine the appropriate next steps, subject to applicable law.
7. Dispatch Address
Dispatch Address: [XXX]
8. Contact Information
For questions about shipping, tracking or delivery delays, please contact us:
Brand: Armandtray
Website: www.armandtray.com
Email: seller@armandtray.com
Telephone: [XXX]
Registered Company Name: [XXX]
Registered Address: [XXX]
Warehouse Address: [XXX]
We aim to respond to customer enquiries within 24–48 hours.
9. Applicable Law
This Shipping Policy is interpreted in accordance with applicable Bulgarian law and relevant European Union legislation. Nothing in this policy excludes or restricts mandatory consumer rights, including rights relating to delivery, non-delivery or the transfer of risk.